@inproceedings{lafreniere_uist2015,
  author = {Lafreniere, Benjamin and Chilana, Parmit K. and Fourney, Adam and Terry, Michael A.},
  title = {These Aren't the Commands You're Looking For: Addressing False Feedforward in Feature-Rich Software},
  booktitle = {Proceedings of the 28th Annual ACM Symposium on User Interface Software \& Technology},
  series = {UIST '15},
  year = {2015},
  isbn = {978-1-4503-3779-3},
  location = {Charlotte, NC, USA},
  pages = {619--628},
  numpages = {10},
  url = {http://doi.acm.org/10.1145/2807442.2807482},
  doi = {10.1145/2807442.2807482},
  acmid = {2807482},
  publisher = {ACM},
  address = {New York, NY, USA},
  keywords = {feature-rich software, feedforward, help, learning, tooltips},
}